The  AV Science, Inc. (AVS®) Return policy allows our customers to buy with  confidence knowing that they may return their purchase within fifteen (15) days for any reason, subject to the restrictions set forth below.  The details of this program are as follows:

Merchandise Returns

Subject to the exceptions described below,  customers may return a purchase within fifteen (15) days of Receipt¹ of  the product. The customer must call our Product Returns department at 1-877-823-4452
and obtain a Return Materials Authorization (RMA) number within fifteen (15) days of Receipt. The Product Returns department is open Monday through Friday, 9am to 6pm ET. AVS does not issue RMA numbers via email.

RMA numbers will be valid for ten (10)  business days after issuance. If the customer does not contact us in  writing or if the tracking is not sent to the Product Returns department  (see below) within that time period, the RMA will expire and the  customer may no longer return or exchange the product.

¹ Receipt is defined as the date a  product is signed for, or delivered if no signature required, on record  with the freight / shipping carrier.

Return Shipping Instructions / Shipping Charges

Freight and shipping charges are non refundable  and the customer is responsible for all return shipping costs.

Once the RMA number has been issued, a return  packing slip will be emailed to the customer. Please include the return  packing slip in the box. DO NOT WRITE ON THE OUTSIDE OF THE BOX.

Upon receipt of the return packing slip, the  customer must ship the product by 3rd day delivery method, insured for  the full value of the purchase. All returns / exchanges must be in their  original packaging, with all UPC codes intact, with all documentation  including blank warranty card and manuals, and with all accessories. All  returns and exchanges should be shipped to: AV Science, Inc.  1255 University Ave, Suite 130, Rochester, NY 14607

Upon shipment, customers must forward tracking information to the Product Returns department by email at Returns@AVScience.com or by fax to 585-423-8216.  Please include the RMA number in the email / fax. The tracking  information will serve as proof of the date of shipment only. The  customer remains responsible for ensuring delivery to AVS, and the risk  of loss or damage to the product remains on the customer until Receipt  by AVS.

Exceptions to 15 Day Return Policy

3D Glasses: Due to health laws regarding sanitation issues of glasses, we cannot accept any returns on opened 3D glasses, regardless of manufacturer. Opened 3D glasses cannot be returned at any time.

Clearance Items: All sales of clearance items are final, and no returns or exchanges may be made.

Special Order Items: Special order  items may not be returned or exchanged. Special order items include, but  are not limited to, screens, any product with non-standard color or  design, and products that are not typically stocked by AVS®.

Lamps: Lamps that have been opened or used may not be returned or exchanged.

Projector Calibration Services: Projector Calibration services are not refundable.

Projectors:

  • If  your projector has less than four (4) hours on the lamp, it may be  returned for the full purchase price within fifteen (15) days as provided above.
  • Projectors with more than five (5) hours may not be returned or exchanged.
  • Any sign of damage or excessive usage may result in a 15% restocking fee even on projectors with less than four (4) hours of use.
  • Tampering with any of the settings on a projector will void the AVS Return Policy, and no refund or exchange will be allowed.

DOA Returns

A product is dead on arrival  (DOA) if it does not power up.

If a product arrives DOA, the  customer must contact our Product Returns department (877-823-4452) or  the customer’s Sales Representative within fifteen (15) consecutive days  of Receipt of the product. At no cost to the customer, a replacement  unit will be shipped and the DOA product will be picked up  and returned to AVS®. The customer must have the product packed and ready  for pick-up within 24 hours of receiving the RMA number.

B-stock, open box, refurbished, clearance and  final sale items do not qualify for defective or DOA exchanges.  Customers should contact the manufacturer directly to arrange a repair,  return or exchange.

AVS® reserves the right to test any product  returned / exchanged as defective or DOA. If AVS® tests the product and  the problem is not duplicated, the customer shall be responsible for all  shipping / freight costs associated with the shipment of a replacement  product and the return of the allegedly defective or DOA product. In  addition, the customer shall be charged a restocking fee of 15%. Where  the product was originally purchased via credit card or PayPal, the  customers account will be charged for all such costs and fees. For all  other purchases, the customer shall remit payment immediately upon  receipt of an invoice from AVS®.

Defective Returns

A defective product is one that does not meet  the manufacturer’s  factory specifications.

Freight and shipping charges are non refundable  and the customer is responsible for all return shipping costs.

Once the RMA number has been issued, a return  packing slip will be emailed to the customer. Please include the return  packing slip in the box. DO NOT WRITE ON THE OUTSIDE OF THE BOX.

Upon receipt of the return packing slip, the  customer must ship the product by 2nd day delivery method, insured for  the full value of the purchase. All returns / exchanges must be in their  original packaging, with all UPC codes intact, with all documentation  including blank warranty card and manuals, and with all accessories. All  returns and exchanges should be shipped to: AV Science, Inc.  680 Ridge Road, Suite 4 Webster, NY  14580

Upon shipment, customers must forward tracking information to the Product Returns department by email at Returns@AVScience.com or by fax to 585-423-8216.  Please include the RMA number in the email / fax. The tracking  information will serve as proof of the date of shipment only. The  customer remains responsible for ensuring delivery to AVS®, and the  risk  of loss or damage to the product remains on the customer until  Receipt  by AVS®.

B-stock, open box, refurbished, clearance and  final sale items do not qualify for defective or DOA exchanges.  Customers should contact the manufacturer directly to arrange a repair,  return or exchange.

AVS® reserves the right to test any product  returned / exchanged as defective or DOA. If AVS® tests the product and  the problem is not duplicated, the customer shall be responsible for all  shipping / freight costs associated with the shipment of a replacement  product and the return of the allegedly defective or DOA product. In  addition, the  customer shall be charged a restocking fee of 15%. Where  the product  was originally purchased via credit card or PayPal, the customers  account will be charged for all such costs and fees. For all other  purchases, the customer shall remit payment immediately upon receipt of  an invoice from AVS.

Condition of Returned Items

All merchandise must be returned in new and  sellable condition. The packaging must be free of any tears, dents,  holes or markings that were not originally on the box. Any such defects  may result in a charge for replacement packaging. If the product shows  signs of excessive use or is missing any items, AVS® reserves the right  to refuse the return or exchange, or charge the customer a restocking  fee.

Items Damaged in Transit

If a product arrives with obvious damage, the  customer should refuse the shipment. AVS® strongly recommends that  customers open and inspect all purchases while the delivery person is  still there. If there is concealed damage, refuse the shipment. If a  customer discovers shipping damage after acceptance of the delivery, the  customer should contact the Product Returns department (877-823-4452)  and AVS® will initiate a claim with the carrier. If AVS® receives approval  of the claim from the carrier, AVS® will ship a replacement product at  no charge to the customer.

Product Lost in Transit

Our products are shipped requiring a signature  for delivery. If the customer has a release of signature on file with  the freight / shipping company, AVS® will not be liable for any product  that is lost or stolen.

Merchandise Warranty

Products sold as “new in box” include the  standard manufacturer’s warranty – typically one year. Extended  warranties may be available; customers should ask their sales  representative or call the manufacturer for availability. Lamp  warranties vary; ask a sales representative for details. B-stock, open  box, clearance items and final sales may carry manufacturer warranties,  please ask a sales representative for details.

WARRANTY DISCLAIMER: AVS® IS NOT THE  MANUFACTURER OF THESE PRODUCTS. THE ONLY WARRANTIES, IF ANY, BEING  PROVIDED WITH RESPECT TO THE PRODUCTS ARE THOSE EXPRESS WARRANTIES  PROVIDED BY THE MANUFACTURER OF THE PRODUCTS. AVS® DOES NOT MAKE ANY  REPRESENTATION, WARRANTY, PROMISE OR COVENANT, AS TO THE CONDITION,  QUALITY, DURABILITY, CAPABILITY, FUNCTION, PERFORMANCE, OR SUITABILITY  OF ANY PRODUCT, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES, STATUTORY,  EXPRESS AND IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED  WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, QUIET  ENJOYMENT AND NONINFRINGEMENT, WHICH WARRANTIES ARE HEREBY SPECIFICALLY DISCLAIMED.

LIMITATION OF LIABILITY: AVS® SHALL NOT BE  LIABLE FOR EITHER SPECIFIC PERFORMANCE OR ANY LIABILITY, LOSS, OR DAMAGE  ARISING OUT OF THE USE OR MISUSE OF A PRODUCT.  FURTHER, AVS® SHALL NOT  BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES  INCURRED BY ANY CUSTOMER OF AVS® OR ANY THIRD PARTY, UNDER ANY THEORY OF  LIABILITY, INCLUDING LOSS OF PROFITS, REVENUE, DATA OR USE, AND  INCLUDING THE COST IF PROCURING SUBSTITUTE GOODS, EVEN IF AVS® HAS BEEN  ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  IN NO EVENT SHALL AVS®’S  AGGREGATE LIABILITY FOR ANY DAMAGES, UNDER ANY THEORY OF LIABILITY,  EXCEED THE  PURCHASE PRICE OF THE PRODUCT GIVING RISE TO THE LIABILITY.

Refund policies

Credit cards & PayPal

All refunds  for returned purchases made by credit card or PayPal will be credited to  the same account within five (5) business days after acceptable  inspection by our Product Returns department.

Cash, Checks and Wire Transfers

All  refunds for non-credit card forms of payment will be made by company  check mailed within ten (10) business days after acceptable inspection  by our Product Returns department.

Non Sufficient Funds

A $30 returned check fee will be assessed for  any check returned by the bank as NSF (Non Sufficient Funds). The check  will be re-deposited only once; if it is returned again as NSF, an  additional $30 will be assessed and the customer will lose the option of  paying by non-secured checks. Future orders must be paid by cash,  credit card, wire transfer or bank check.  Customer will be responsible  for any and all attorney’s fees and court costs should collection  proceedings be initiated. No product will be shipped until restitution  is made.

Sales Tax

AVS® will charge sales tax for any purchase in  the State of New York or in the State of California, and may charge sales tax on any product that is  manufactured in the same state as a customer resides. AVS® reserves the  right to collect sales tax on other sales in order to comply with any  applicable Federal or state law that may be in effect. Customers are  solely responsible for remitting any and all taxes due, and not charged  by AV Science, on their purchase based on the laws of their state of  residence and the Federal Government.

APPLICABLE LAW

The Terms and Conditions set forth above and  all transactions between AVS® and our customers shall be governed by the  laws of the State of New York. All transactions between the customer and  AVS® shall be deemed to have been contracted through the AVS® office in  Rochester, New York. Buyer agrees that all actions concerning this Return  Policy & Conditions of Sale and the product(s) shall be initiated  and/or defended in a court of appropriate jurisdiction sitting in Monroe County in the State of New York.