Buy from the name you’ve always trusted.
AV Science first opened retail operations in western New York in 1996. We became the leader in on-line home theater and audio/video discussions when we pioneered the AVSForum.com.
Our solid industry relationships and extensive knowledge will provide you with the best information for quality home theater equipment. In addition, we provide our customers with the highest level of customer service and support in every aspect of our business.
AV Science® is an Authorized Dealer
We are an authorized dealer for the products we sell. While many may think this is only important for on-line purchases, it really pertains to any consumer purchase. Authorized dealers must be vetted by the manufacturer’s they represent and adhere to their specific guidelines, ensuring that you are dealing with a reputable company. Most importantly, however, is the confidence that your product has a valid manufacturer’s warranty. Verifying if a dealer is authorized can be done by visiting the manufacturer’s website or calling their customer support department. Quite often, a manufacturer will list unauthorized dealers as well.
Unauthorized Dealer Warnings
Manufacturer’s typically do not honor warranty sales from unauthorized dealers; this could lead to very expensive repair bills. Other potential problems with buying from an unauthorized dealer is that they have been known to remove serial numbers, remove warranty registration cards or even replace the manufacturer’s mailing address with their own to give the illusion that the warranty will be valid. Every warranty card should ALWAYS be addressed to the manufacturer.
Site Security and Fraud Protection
AV Science® takes site security and fraud prevention very seriously. We implement several layers of technology including, but not limited to: Full PCI Compliance, Advanced SSL Encryption, Multiple Firewalls, Extensive Intrusion Detection Systems, Redundant OC3 Connections, Controlled Bandwidth, and more.
AV Science, at our discretion, may contact customers to verify their order information.
All the AV Science® policies are clearly written on our website to be viewed at any time. These include Our Terms and Conditions page and our Warranty and Return Policies page.