Why Buy From Us

Friendly, Knowledgeable Consultants

Our consultants have the inside relationships and extensive knowledge to provide you with the best in home theater equipment
Buy from the name you’ve always trusted.
AV Science first opened retail operations in western New York in 1996. We became the leader in on-line home theater and audio/video discussions when we pioneered the AVSForum.com.
Our solid industry relationships and extensive knowledge will provide you with the best information for quality home theater equipment. In addition, we provide our customers with the highest level of customer service and support in every aspect of our business.

 

AV Science® is an Authorized Dealer
We are an authorized dealer for the products we sell. While many may think this is only important for on-line purchases, it really pertains to any consumer purchase. Authorized dealers must be vetted by the manufacturer’s they represent and adhere to their specific guidelines, ensuring that you are dealing with a reputable company. Most importantly, however, is the confidence that your product has a valid manufacturer’s warranty. Verifying if a dealer is authorized can be done by visiting the manufacturer’s website or calling their customer support department. Quite often, a manufacturer will list unauthorized dealers as well.

 

Unauthorized Dealer Warnings
Manufacturer’s typically do not honor warranty sales from unauthorized dealers; this could lead to very expensive repair bills. Other potential problems with buying from an unauthorized dealer is that they have been known to remove serial numbers, remove warranty registration cards or even replace the manufacturer’s mailing address with their own to give the illusion that the warranty will be valid. Every warranty card should ALWAYS be addressed to the manufacturer.

 

Site Security and Fraud Protection
AV Science® takes site security and fraud prevention very seriously. We implement several layers of technology including, but not limited to: Full PCI Compliance, Advanced SSL Encryption, Multiple Firewalls, Extensive Intrusion Detection Systems, Redundant OC3 Connections, Controlled Bandwidth, and more.
AV Science, at our discretion, may contact customers to verify their order information.
All the AV Science® policies are clearly written on our website to be viewed at any time. These include Our Terms and Conditions page and our Warranty and Return Policies page.

 

What if You Find it Cheaper?
You may wonder about the websites that sell gear for much cheaper prices. Using a search engine for a product, you may sometimes find much lower prices on products that we carry, and ask how they can be so cheap. The case is almost always due to one of more of the following issues:
1. Unauthorized website. These websites are also called trunk slammers, they find any available product and sell it at unauthorized prices – like the folks who sell out of the trunk of their car. The very cheap price should be your first sign something isn’t quite right. Refer to the authorized and unauthorized sites section above.
2. Expensive added warranty. Often these types of websites will only agree to sell you the product at the really cheap price if you agree, after heavy pressure, to buy an expensive added warranty. If you refuse to buy the warranty, they may create excuses as to why they cannot process your order.
3. Grey market goods swap. Manufacturers create different product lines and warranties for different countries. You might be told that the manufacturer’s warranty is included, but not told it is only good on another continent!
4. Standard parts not included. This is a common issue with projectors. The website might offer the projector at a serious discount, only the projector bulb isn’t included! This is also done with the power cord, remote control, filters, or other parts that should be included at no additional charge. By the time you have purchased all these extras, you’ll find that your cost is actually higher than other sites.
5. Return Policies. Sites that sell at a very cheap price often have serious penalties on product returns, and some won’t accept any returns at all. Find the return and warranty policy on the website and read it before you buy.
6. Unknown charges. These charges may not show up on your invoice, but do show up later on your credit card statement. Often these low priced sites will add on extra costs such as unlawful taxes or extra shipping and handling fees; while not having informed you of these charges.
Customer service and honest selling practices are paramount at AV Science; we look forward to assisting with your audio and video purchases. Thank you for buying from the name you trust!